UNIQUE EVENT IN AZERBAIJAN MARKET
HOW TO EARN ON FIRST-CLASS SERVICE
june 9 , 2022 | 9 AM- 6 PM
Baku Marriott Hotel Boulevard
«Bad service causes an organization to take a step back. Good service keeps it in place.
And only excellent service allows it to move forward, towards greater profitability, as it moves, increasing speed. »
Nowadays John Tschohl’s SQI offers a range of educational and empowerment programs in 11 languages in over 40 countries and is a leader in creating a culture of customer service.
The book “First-Class Service As A Competitive Advantage” has already gone through 14 editions in Russian and has become the bible of service for business people and managers from various industries.
The seminar program includes: 2 coffee breaks, lunch
Each of John’s seminars is an event that gathers leaders and by itself is a powerful publicity opportunity. John’s first appearance in a new market doubles event effectiveness.
Service strategy is very important in today’s competitive environment.
At present companies need to think about the impression they make on the customer and see themselves as a leader in service.
John Tschohl empowers employees of all levels to become service fans. He demonstrates how excellent service helps to become market leader and trains how to develop and implement a service strategy to achieve career and business success with its help.