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Phones: (+994 50) 343-15-75 (+994 12) 310-03-22

INTERNATIONAL BUSINESS SEMINAR OF THE YEAR

UNIQUE EVENT IN AZERBAIJAN MARKET

JOHN TSCHOHL:

HOW TO EARN ON FIRST-CLASS SERVICE

june 9 , 2022 | 9 AM- 6 PM | BAKU

About the organizer

HR AND CUSTOMER SERVICE EXPERT

  • We recommend proven business solutions.
  • Our experts have international background and apply cutting-edge technologies, tailoring them to the client's situation.
  • We select flexible solutions focused on maximizing result for your business.

EVENT ORGANIZER

  • Trainings with business gurus: Allan Pease, Brian Tracy, Irina Khakamada, Tomas Gad and others
  • First International HR Conference
  • 500+ corporate trainings

«Bad service causes an organization to take a step back. Good service keeps it in place.

And only excellent service allows it to move forward, towards greater profitability, as it moves, increasing speed. »

JOHN TSCHOHL

About speaker

  • John Tschohl – the world’s most famous service expert
  • Founder and president of Service Quality Institute (SQI) USA
  • Author of the world’s first customer service program
  • Service strategy consultant
  • Internationally recognized customer service strategist
  • International Speaker
  • Best selling author
  • Recognized as the “guru of customer service” by “USA Today”, “Time and Entrepreneur Magazines”
  • Self-made millionaire
  •  

Nowadays John Tschohl’s SQI offers a range of educational and empowerment programs in 11 languages in over 40 countries and is a leader in creating a culture of customer service.

The book “First-Class Service As A Competitive Advantage” has already gone through 14 editions in Russian and has become the bible of service for business people and managers from various industries.

PROGRAM

  • Building a Brand Around Customer Service
  • A Strategic Weapon – Differentiation Strategy
  • Steps Critical to Driving a Service Culture
  • Eat or Be Eaten
  • Speed, Price and Service
  • e-Commerce: How to Survive and Grow
  • Role Models: Amazon, Technodom, Mayo Clinic
  • Developing a Customer Focused Corporate Culture
  • The Key Ingredients forAbsolute Superior Service
  • Effectively Model Visions, Values and Behaviors
  • Role Mode: Northeast DeltaDental
  • Creating a Speed Mindset
  • Eliminating Barriers to Speed
  • Keep Promises and Over Deliver
  • Selecting the Very Best Employees
  • Powerful Techniques on How to Motivate and Improve Morale
  • Developing and Keeping High Performing Employees
  • Terminating Non-performing Employees
  • Poor Response can Kill You
  • Facebook, Twitter, Google, TripAdvisor
  • Damage Control Skills
  • 3 Reasons Employees Do Not Use Empowerment
  • Bending the Rules to Keep Customers
  • How to Create an Empowered Culture
  • Key Critical Design Features
  • How to Motivate Employees to Care
  • Techniques on How to Change Attitudes and Behaviors
  • The Art of Keeping Unhappy Customers
  • Learn How to Take Unhappy Customers in Sixty Seconds From Hell to Heaven
  • Customer Satisfaction Research, Surveys, NPS
  • Your Defection Rate
  • Wow The Customer

The seminar program includes: 2 coffee breaks, lunch

Why is worth attending the seminar?

SIGNIFICANT EVENT

Each of John’s seminars is an event that gathers leaders and by itself is a powerful publicity opportunity. John’s first appearance in a new market doubles event effectiveness.

YOU NEED TO BE A LEADER IN SERVICE

Service strategy is very important in today’s competitive environment.

At present companies need to think about the impression they make on the customer and see themselves as a leader in service.

EMPOWERMENT FOR SUCCESS IN BUSINESS

John Tschohl empowers employees of all levels to become service fans. He demonstrates how excellent service helps to become market leader  and trains how to develop and implement a service strategy to achieve career and business success with its help.

Tickets

Standard

350$

VIP

500$

  • Books by John Tschohl signed by author
  • VIP seats in the hall
  • Private check-in (no queues)

Submit a ticket request

    We will be glad to see you at the business seminar!

    Phone: (+994 50) 343-15-75 (+994 12) 310-03-22
    Email: [email protected]

    Number of seats is limited!